Refund policy

Returns & Exchanges

How to start a return or an exchange
You register your return or exchange in your account with us. Click "Skapa Retur/Byte" at the bottom of the page, or log in directly at account.jhstore.se. There you state which items it concerns and whether you want a refund or an exchange. We can offer return shipping through our agreement with PostNord for SEK 65. For exchanges to a new item or size, we cover the shipping cost back to you.
If you have any questions about a return or an exchange, you are of course welcome to email us at info@jhstore.se or call +46 13 121226.

Right of withdrawal - 14 days
You have 14 days to return an item from the date you receive your order, in accordance with the Swedish Distance Contracts Act. You then have a further 14 days to send the item back.

Exchange for another item or size
Want a different size, colour or item? Write what you want to exchange it for when you register the exchange in your account, and we will sort it out. If you want us to reserve the item while your return is on its way, email us at info@jhstore.se.

You may open the packaging and examine the item the same way you could have done in a physical shop. If the item has been handled more than that and has lost value, we may deduct for that loss from the refund. Please return the item complete, with tags and accessories.

Return address: JH Store, Platensgatan 5B, 582 20 Linköping, Sweden

Damaged, defective or incorrect items
Please inspect your order on arrival. If an item is damaged in transit, defective, or if you received the wrong product, contact us at info@jhstore.se with your order number, a description and photos, and we will resolve it. Claims are handled under the Swedish Consumer Sales Act and must be made within a reasonable time from when you discovered the fault. For approved claims we cover the shipping cost.

Exceptions - items without right of withdrawal
For hygiene reasons, the right of withdrawal does not apply to sealed hygiene and grooming products once the seal is broken. Unopened packaging can be returned.
If the "Mystery Win" promotion was used, the promotional item must be returned along with the purchase. If it is not returned and the order value falls below SEK 500, you will be charged for the value of the promotional item.

Refunds
Once we have received and inspected your return, we will let you know whether it has been approved. For approved returns we refund to your original payment method no later than 14 days after we receive the return, or after you have shown that the item was sent back. Items paid for with a gift card are refunded as a gift card. Any deduction for loss of value is taken from the amount. It may take a few days for your bank to complete the transaction.

Withdrawal form
You will receive the withdrawal form from us when you register the return in your account, or on request by email.