Shipping policy

Shipping & Delivery Policy

At JH Store, we want you to always feel safe and confident when shopping with us. Here you will find all information about how we handle, ship, and deliver your orders.

Order Processing

  • Orders are processed Monday–Friday (excluding public holidays).

  • All orders are shipped within 1–3 business days after payment has been received.

  • Orders placed after 3:00 PM are processed the next business day.

Shipping Options and Costs

  • Free shipping within Sweden on orders over SEK 750.

  • Free international shipping on orders over SEK 2,000.

  • For all other orders, the shipping cost is shown at checkout before you complete your purchase.

We work with PostNord and DHL. Available shipping options (for example service point or home delivery) are displayed at checkout.

Delivery Times

  • Within Sweden: 1–5 business days.

  • International: 5–14 business days depending on destination and selected shipping method.

  • Delivery times may be affected by campaigns, sales, public holidays, and circumstances beyond our control.

Order Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation by email.

  • The confirmation includes tracking information so you can follow your parcel all the way to delivery.

Responsibility & Uncollected Parcels

  • You are responsible for providing correct delivery details.

  • Incorrect information that prevents delivery will be charged to the customer.

  • Uncollected parcels will be charged a handling fee of at least SEK 250.

International Deliveries

We ship to most countries. Please note:

  • Shipping costs are calculated at checkout.

  • Any customs duties and taxes outside the EU are paid by the recipient.

VOEC – For Norwegian Customers

  • JH Store is registered in the VOEC system (VAT on E-Commerce).

  • Norwegian VAT (25%) is already included in our prices.

  • VOEC number: 2038439

  • No additional customs duties or VAT will be charged upon delivery – the total price is paid directly at checkout.

  • Returns from Norway must be marked with: "Return – VOEC 2038439".

Returns, Exchanges & Claims

  • You always have a 14-day right of withdrawal in accordance with distance selling regulations.

  • Read more about terms and exceptions in our [Return Policy].

  • Damages or defects must be reported within 3 days of receiving the delivery.

Service Interruptions & Delays

Unfortunately, we cannot control all factors in the delivery chain. Delays may occur due to weather conditions, transport disruptions, or high carrier volumes. In such cases, we will inform you as soon as possible.